A lot happens in the brain during conversations. The late Judith Glaser, the author of Conversational Intelligence, tells us that our brain takes just 0.07 seconds in a conversation to form an initial impression of the other person’s intent: whether we are going to trust the person or not. Our response further is influenced by that impression. Andy and Roan’s conversation can only be termed as “poor.”
Read the full article at https://hbr.org/2020/07/want-stronger-relationships-at-work-change-the-way-you-listen