Manbir Kaur – Helping Leaders, Teams & Organizations

A lot happens in the brain during conversations. The late Judith Glaser, the author of Conversational Intelligence, tells us that our brain takes just 0.07 seconds in a conversation to form an initial impression of the other person’s intent: whether we are going to trust the person or not. Our response further is influenced by that impression. Andy and Roan’s conversation can only be termed as “poor.”

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